Privacy Policy

Effective Date: 2 April 2025

 

Introduction

 

At West Coast Off-Roaders we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from our online store.

 

By using our website, you consent to the practices described in this policy.

 

1. Information We Collect

 

We collect personal information that you provide to us directly when you use our website, make a purchase, or interact with our customer service team. The types of personal information we collect include:

  • Personal Identification Information: Name, email address, mailing address, phone number, and payment details (e.g., credit card information).
  • Order Information: Product details, transaction history, shipping address, and billing address.
  • Website Usage Information: IP address, browser type, device information, and browsing activity on our website (e.g., pages viewed, products purchased).

We may also collect information through cookies and similar technologies, which allow us to enhance your browsing experience on our website. For more details on cookies, please refer to our Cookie Policy.

 

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Transactions: To complete your orders, process payments, and deliver products or services to you.
  • Customer Support: To respond to your inquiries, provide customer service, and address any issues or concerns.
  • Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, and information about new products, discounts, and special offers. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in the emails or by contacting us directly.
  • Improve User Experience: To enhance our website and provide a more personalized shopping experience based on your preferences and browsing history.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including fraud prevention and dispute resolution.

3. How We Protect Your Information

We take the protection of your personal information seriously and implement a variety of security measures to maintain the safety of your personal data. These measures include:

  • Encryption: Sensitive personal data, such as payment information, is transmitted securely using industry-standard encryption protocols (e.g., SSL/TLS).
  • Access Controls: Only authorized personnel have access to your personal information, and they are required to keep it confidential.
  • Regular Security Audits: We conduct regular security audits to ensure that our systems are secure and to identify and address any vulnerabilities.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information with trusted third-party service providers in the following situations:

  • Payment Processors: We use third-party payment processors to handle transactions. These processors are responsible for securely processing your payment information.
  • Shipping Partners: We may share your shipping information with carriers (e.g., Canada Post, UPS, etc.) to fulfill your order and ensure timely delivery.
  • Service Providers: We may share your information with service providers who assist us in operating our website, conducting business, or providing customer service (e.g., marketing, analytics, hosting providers).
  • Legal Compliance: We may disclose your personal information when required to do so by law, such as to comply with a subpoena, court order, or legal process.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect usage data. Cookies are small files stored on your device that help us track your preferences, remember your login information, and improve website functionality. You can manage or disable cookies through your browser settings, but please note that some features of our website may not function properly without them.

For more information on how we use cookies, please refer to our Cookie Policy.

6. Your Rights and Choices

As a resident of Canada, you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to certain legal limitations.
  • Opt-Out: You can opt out of receiving marketing communications by clicking the "unsubscribe" link in any email or contacting us directly.
  • Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal and contractual obligations.

To exercise any of these rights, please contact us at admin@westcoastoffroaders.com

 

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your personal information is no longer needed, we will securely delete or anonymize it.

 

8. Children's Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will post the updated policy on our website and update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

westcoastoffroaders.com
Email: admin@westcoastoffroaders.com
Phone: 604 770 1252
Address: 104 Garden Avenue, North Vancouver, B.C. V7P3H2